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Case Study- Marci F.

Marci F.’s Journey with Allied Experts: Transforming her Home Comfort with the Home Performance with ENERGY STAR® program

Marci F.’s journey with Allied Experts began with the purchase of her home on Wood Lane in Haddonfield, NJ, in 2014. Facing the challenges of an outdated HVAC system, an inefficient water heater, and a poorly insulated attic space, Marci searched for a reliable solution to make her home comfortable for her family. This necessity led her to discover Allied Experts, a decision that would significantly impact her quality of life and her views on home performance.

The Decision for Change

Upon purchasing her Haddonfield home, Marci was confronted with its aging infrastructure. The main HVAC system and water heater were relics of the past, needing help to provide the necessary comfort and efficiency. Marci said, “ I also renovated the attic space upstairs to make a new bedroom for my twins. The contractor essentially built four walls to form a box inside the attic space for the room, and the area between that box and the house’s outer walls wasn’t insulated, so the room was chilly.” This rendered the new bedroom uncomfortably cold.

Discovering Allied Experts

Marci’s search for a reputable company to address these issues led her to Allied Experts. Drawn by their sizable presence and apparent reliability, she felt confident in choosing them. Allied Experts provided an estimate and introduced Marci to a state-funded energy efficiency program of which she was unaware. This program significantly eased the financial burden, offering a 10-year interest-free loan and a $5,000 rebate towards the work required, making the necessary improvements accessible and affordable. 

Exceeding Expectations

The Home Performance program offered by Allied Experts greatly surpassed Marci’s expectations. With a smooth process and significant financial assistance, the program facilitated the installation of a new energy-efficient air conditioning unit, furnace, and water heater, as well as attic air sealing and insulation. This comprehensive upgrade provided Marci with peace of mind regarding potential system failures and enhanced the value of her home. The program’s affordability, straightforward application process, support in navigating funding and permits, and exceptional service and customer support from Allied Experts made the application process effortless. Marci stated, “The program was fantastic. At the time, the State of NJ offered an energy efficiency program to help homeowners pay for improvements. I didn’t know anything about the program. The rep from Allied explained how the program worked and took care of submitting my application, including photos, to the State. I didn’t have to do anything, it was so easy! I received a 10-year interest-free loan from the State, and the State paid Allied $5K directly through a grant. I received a new HVAC system for my downstairs, water heater, and insulation around the attic. It cost me $83/month, which was very affordable. I paid off the loan when I sold my home. Without this program, I wouldn’t have been able to afford the $15K to pay for the work. 

A Loyal Customer

Marci’s positive experience with the Home Performance program influenced her decision to continue relying on Allied Experts for her new home in Lumberton, NJ. Her loyalty is a testament to the quality of service and customer support she received, highlighting the technicians’ friendliness, knowledge, and honesty. “Every interaction I’ve ever had with Allied has been positive. I’m a loyal customer now and am very happy to refer family and friends. I have complete trust in everyone I interact with. The techs are always wonderful…friendly, knowledgeable, and honest.” Marci reiterated.

Advocating for Home Performance

Having personally benefited from the Home Performance program, Marci is a staunch advocate for energy efficiency and proactive system maintenance. She has recommended Allied Experts to family and friends, including her sister, Stacey Garrison, who also became an Allied Expert’s Comfort Club member for her new home. Marci believes that understanding the lifespan of your home’s HVAC systems and investing in energy-efficient equipment and proper air sealing and insulation is crucial for all homeowners.

A Model of Energy Efficiency and Customer Satisfaction

Marci F.’s experience with Allied Experts illustrates the impact of dedicated home performance services on improving living conditions, energy efficiency, and overall satisfaction. Her journey from addressing the inefficiencies of her first home in Haddonfield to maintaining the performance of her current home in Lumberton underscores the value of a trusted partner in home improvement. Allied Experts, through their commitment to service and support, have not only transformed Marci’s homes but have also earned her trust and loyalty, showcasing the importance of home performance for comfort, energy savings, and peace of mind.

A single-story white house with a covered front porch, black railings, steps, and a small front garden; labeled “Haddonfield Home.”.
Single-story beige house with green shutters and a pitched roof, set on a grassy yard with trees in the background and a clear sky overhead.
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